Text messages for confirmations, reminders and status updates — used sparingly, because every message costs money and spends attention.
SMS shares templates, recipient data and logging with email and messenger. One occasion, several routes, one history.
The carrier's delivery status is stored. For an order collection that is the difference between a receipt and an assertion.
For each occasion it is decided whether SMS is needed at all. Without that rule the channel gets expensive and customers opt out.
An alphanumeric sender where the destination country allows one, otherwise a fixed number — including the country rules that come with it.
Briefly describe your case. We will tell you whether this building block covers it — and if not, what does.