General Terms and Conditions (GTC)

These General Terms and Conditions (GTC) cover not only the creation and delivery of high-quality websites and apps, but also a broad range of services offered under the innovative solutions.codes brand. Through the integration of state-of-the-art AI technologies, including advanced LLM methods and the use of leading APIs, we guarantee a leading position in the market. The GTC apply to all business interactions and transactions between Smart Solutions and our valued customers, with the aim of always offering the best technological and practical solution.

The formal conclusion of a contract with Smart Solutions is characterised by transparency and flexibility. By written confirmation or email, our customers receive not only an offer but a solution tailored to individual requirements on the basis of an AI-supported process analysis. Our offers, generated through sophisticated, machine-generated prompts, provide a new level of personalisation and are always non-binding – your satisfaction and alignment with your goals are our top priority.

Smart Solutions defines the scope of services using an approach that is both comprehensive and specific. From detailed requirements analysis through to the final product, we offer professional web design in accordance with the latest standards, responsive design, optimised search-engine placement, and regular status updates. Our use of AI-supported tools ensures efficient development cycles and enables precise acceptance testing as well as comprehensive documentation of your projects, enhanced with modern technologies such as iconify.design.

Our pricing is not only competitive but also clear and transparent. The agreed prices for our high-quality services are set out in detail in the contract documents and reflect the quality and value delivered by Smart Solutions. After an invoice has been issued, we allow a convenient payment term of 14 days, and prices are stated exclusive of statutory value-added tax. We aim for fair and understandable payment terms for all our customers.

Under the retention-of-title arrangement, Smart Solutions emphasises the importance of intellectual property and the rights in the services and products provided. Until payment has been made in full, all rights remain the property of Smart Solutions. This principle not only protects our business interests but also ensures the ongoing quality and support for the solutions we develop.

Quality and reliability are the foundation of our service guarantee. Smart Solutions fully stands behind the services and products provided. In the event of any defects, we undertake to provide prompt and straightforward service to ensure they are remedied without delay. Our warranty policy is supplemented by the use of AI monitoring tools and proactive error detection to ensure high customer satisfaction.

Confidentiality and discretion are the cornerstones of our relationships with customers. Smart Solutions implements the strictest security measures and state-of-the-art encryption techniques to ensure that all information entrusted to us within the business relationship is protected and treated confidentially. Our commitment to data protection is reinforced by ongoing updates and adaptations to international standards.

Smart Solutions' privacy policy is more than a document – it is a commitment to our customers. We use state-of-the-art AI-based analysis methods to ensure compliance with data protection regulations while offering an effective and secure service. Our data-protection measures are transparent and meet the highest standards in order to strengthen our customers' trust in every interaction.

Stability and adaptability go hand in hand in shaping our GTC. Changes and adjustments are made carefully and in writing in order to ensure compliance and clarity. The integrity and legal validity of our GTC are supported by machine-generated, intelligent documentation processes, which do not affect the overall agreement even if individual provisions are invalid.

Language version. This English text is a translation provided for convenience. The German version is the original and the legally binding one; in the event of any discrepancy, the German version prevails.